PRIVACY POLICY

Bathroom Renovations Hamilton
Effective Date: January 29, 2025

1. INTRODUCTION

Bathroom Renovations Hamilton (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website https://bathroomrenovationhamilton.co.nz (the “Website”).

By accessing or using our Website, you consent to the data practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our Website.

2. INFORMATION WE COLLECT

We may collect and process different types of information to improve our services and provide a seamless experience for our customers.

2.1 PERSONAL INFORMATION

We collect personal information that you voluntarily provide when you:

• Request a quote or consultation through our contact form or phone.
• Subscribe to newsletters or updates about our services.
• Provide feedback or testimonials regarding our work.
• Contact us for customer support or inquiries.

The types of personal data we may collect include:

• Full Name
• Phone Number
• Address
• Project details or renovation requests

2.2 NON-PERSONAL INFORMATION

When you visit our Website, we may automatically collect certain non-personal data through tracking technologies such as cookies, server logs, and analytics tools. This may include:

• IP Address
• Browser Type & Version
• Device Information (e.g., mobile, tablet, desktop)
• Website Interaction Data (pages visited, time spent on pages, referral sources)

2.3 COOKIES & TRACKING TECHNOLOGIES

Our Website uses cookies to enhance your browsing experience, store preferences, and analyze website performance. Cookies are small text files stored on your device.

TYPES OF COOKIES WE USE:

• Essential Cookies – Required for website functionality.
• Analytics Cookies – Help us analyze how visitors interact with our site.
• Marketing Cookies – Used to provide relevant advertisements based on your browsing behavior.

You can disable cookies through your browser settings, but this may impact website functionality.

3. HOW WE USE YOUR INFORMATION

We use collected data for the following purposes:

• To Provide Services: Processing renovation inquiries, appointments, and customer support.
• To Improve Our Website: Understanding how visitors use our site to enhance user experience.
• To Communicate with You: Responding to inquiries, sending service updates, or marketing promotions (only if opted-in).
• To Comply with Legal Requirements: Responding to legal requests or regulatory obligations.
• To Prevent Fraud & Security Risks: Detecting and preventing unauthorized access or harmful activities.

We will never sell or rent your personal information.

4. DATA SECURITY & PROTECTION

We take reasonable security measures to protect your personal data from unauthorized access, modification, or misuse. These measures include:

• Secure Servers – Hosting on protected servers with encryption.
• Access Controls – Restricting access to personal information only to authorized personnel.
• Data Encryption – Encrypting sensitive data during transmission.

Despite our efforts, no data transmission over the Internet can be 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

5. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. However, in some cases, we may share your data with trusted service providers or partners.

5.1 SERVICE PROVIDERS & CONTRACTORS

To fulfill renovation requests, we may share relevant details with third-party contractors, suppliers, or service providers involved in the renovation process.

5.2 LEGAL COMPLIANCE

We may disclose your data if required by law, legal processes, or regulatory authorities.

5.3 BUSINESS TRANSFERS

If our company undergoes a merger, acquisition, or sale, your information may be transferred to the new business entity.

6. THIRD-PARTY LINKS & EXTERNAL WEBSITES

Our Website may contain links to third-party websites (e.g., suppliers, industry partners, or government agencies). Clicking on these links may direct you to external websites, which have separate privacy policies.

We do not control or take responsibility for the privacy practices of these third-party sites. We encourage you to review their policies before providing any personal data.

7. YOUR RIGHTS & CHOICES

You have certain rights regarding the collection and use of your data. Depending on your location, you may:

• Request Access to Your Data – Obtain a copy of the personal information we hold about you.
• Request Correction of Your Data – Ask us to update any incorrect or incomplete information.
• Request Deletion of Your Data – Ask us to delete your personal data unless required by law to retain it.
• Opt Out of Marketing Communications – Unsubscribe from promotional emails or messages.

To exercise these rights, contact us. We will respond within a reasonable timeframe in accordance with applicable laws.

8. DATA RETENTION

We retain your personal data only as long as necessary to:

• Provide requested services.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.

Once data is no longer required, we securely delete or anonymize it.

9. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology updates. When changes are made:

• The Effective Date at the top will be updated.
• A notice may be posted on our Website.

We encourage you to review this policy regularly to stay informed about how we protect your data.

10. GOVERNING LAW

This Privacy Policy is governed by the laws of New Zealand. Any disputes relating to this policy shall be subject to the jurisdiction of New Zealand courts.